LEGAL REFERENCE

19min mein aapki privacy hamara priority hai

Jab aap 19min par account kholtey ho, aapka personal information aur financial details strong encryption ke zariye surakshit rehte hain. Hamari privacy policy bilkul transparent hai — samajhiye...

Transparent Data PracticesJazzCash, Easypaisa, SadaPay SecureAccount Protection Always On
19min 19min mein aapki privacy hamara priority hai

Hamara privacy posture aur aapka control

Service ki dastiyabi jurisdiction par depend karti hai. Access se pehle local qanoon check karna user ki zimmedari hai.

PRIVACY SUPPORT

Privacy ke sawalon ke liye hamse rابطہ karein

Agar aapko apna data lena ho, kisi information ko delete karvana ho, ya privacy ke baare mein kuch poochna ho, hamara team...

Email Support [email protected] ko likho. 24 ghanton mein response milegا...
Live Chat 19min app mein 'Help' tab kholo aur privacy...
Account Settings Apne account ke andar 'Privacy & Data' section...
CREDIBILITY SIGNALS

Kyun hamari privacy policy par bharosa rakhen

Hamari policy sirf likha hua nahi — hamara engineering team har payment gateway (JazzCash, Easypaisa, SadaPay, Raast) ke security standards ke anusar kaam karta hai. Regular security audits...

Encryption Standard

256-bit SSL encryption har transaction par. Aapka account password hashed rakha jata hai, raw form mein hamara paas nahi hota.

Payment Partner Verified

JazzCash, Easypaisa, SadaPay aur Raast — sab Pakistan ke officially registered payment processors hain. Ham in sab ke compliance terms...

No Third-Party Selling

Aapka email, phone ya financial data kabhi bhi marketing companies ko nahi bikta. Internal use only, aur legal requirement mein...

Audit Trail

Har login, har withdrawal request, har password change log ho jata hai. Aap apna activity history anytime dekh sakte ho.

Data Retention Clear

Account close hone ke baad, ham aapka personal data 90 din mein delete karte hain. Financial records sirf tax law...

No Cookies Tracking

19min sirf functional cookies use karta hai — session management ke liye. Advertising ya behavioral tracking cookies nahi hote.

POLICY CONSISTENCY

Hamari privacy policy ke pillars

19min ka privacy approach ek jaisа rhta hai — whether aap mobile app mein kho, desktop browser mein, ya live table dekh rahe ho. Ye consistency trust build karta hai.

01

Same Rules Everywhere

Mobile app mein, desktop par, ya SMS notifications mein — aapka data encryption aur access control one level par hai.

02

Consent First

Ham kabhi notification ke liye email nahi bhejte bina aapke consent ke. Notification settings apke control mein hain.

03

Dispute Resolution Clear

Agar privacy issue hو, ham 30 din mein investigate kaarte hain. Aapko written response milegا aur resolution plan.

04

Cross-Border Clarity

19min international servers bhi use karta hai (AWS, similar partners). Par aapka sensitive data Pakistan hosted hota hai.

05

Breach Notification

Agar security incident ho, aap directly notify honge 48 ghanton mein. Koi delay ya cover-up nahi.

06

Children's Data Never

19min 21+ platform hai. Agar kisi ko pata chale ki minor account use kar raha hai, wo immediately suspend hota hai.

07

Policy Updates Transparent

Jab ham privacy policy update karte hain, email notification aur in-app alert diya jata hai 30 din pehle se.

VISIBLE SECURITY

19min ke privacy-side features jo aap directly dekhtey ho

Jab aap 19min app kholtey ho, privacy protections directly dikhtey hain — two-factor authentication, encrypted payment row, withdrawal verification steps, aur session timeout controls. Ye sab aapke account...

Two-Factor Authentication Account login par SMS OTP ya authenticator app. Second layer...
Password Strength Enforcer 19min sirf strong passwords accept karta hai — minimum 8...
Session Timeout Protection Agar aap 30 minutes inactive rahe, session logout ho jata...
Withdrawal Verification Pehla withdrawal request par, ham aapko SMS confirmation manga ge...
Encrypted Payment Display JazzCash, Easypaisa, SadaPay aur Raast account numbers partial display hote...
Login Notifications Har naya device login par notification aata hai. Agar aap...

Aam privacy sawalon ke jawab

Nahi. Ham sirf aapka JazzCash registered number store karte hain, aur woh bhi encrypted form mein. PIN, CVV, ya sensitive banking details kabhi save nahi hote. Har transaction fresh authorization ke through hota hai.

Jab aap 19min par withdrawal request dete ho, woh turant aapke registered JazzCash, Easypaisa ya SadaPay account mein jaata hai — directly bank ke through. Agar suspicious withdrawal detected ho, hamara fraud team 2 ghanton mein action le leta hai aur paise freeze kar deta hai.

Kabhi nahi bina aapke written consent ke. Agar legal notice ya tax authority request kare, tou hamara legal team informed consent ke saath data share karte hain. Aapko notification milegا jab aisا kuch ho.

Account closure ke 90 din baad, sab personal data (naam, email, phone, address) permanently delete ho jata hai. Login history aur transaction logs sirf tax compliance ke liye 5 saal rakhe jate hain, locked state mein.

Settings mein 'Download Your Data' option hai. Aap one-click se apna complete profile, transaction history, aur activity log download kar sakte ho PDF ya CSV format mein — 48 ghonton mein email mein file aayegا.

256-bit TLS 1.3 encryption. Har payment gateway (JazzCash, Easypaisa, SadaPay, Raast) ke saath connection end-to-end encrypted hai. Bank-level security, real-time threat monitoring, aur quarterly security audits.

Haan. Har update se 30 din pehle in-app notification aur email milegا. Naye terms accept kiye bina, aapka account par pehla policy hi apply rahegا. Aapke paas opt-out ka right hai.